FAQ

Q: How to Order?

A: Pls check this link: https://www.minkhairmall.com/pages/How-to-order-11542735.html

Q: What Type of payment do you accept?

A: We accept paypal, western union, money gram

Q: Can I get a discount if I make a larger order?

A: Yes dear, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department kindly.

Email: minkhairmall@outlook.com

Tel：+8613544363361

Q: What should I do if I have trouble logging in?

A: Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.

Q: What should I do if I want to add or remove the items in the cart?

A: Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

Q: What is PayPal?

A: PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

Q: How can I track my order?

A: Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.

If you don’t know what your  tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.

A: How long will it take to receive my order?

Q: Normally the package can be delivered with 2-4 days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.

Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.

Q: How can I cancel my order?

A: If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.

Q:What if I forget my password?

A:We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Reset Password".