FAQ
Q: How to Order?
A: Pls check this link: https://www.minkhairmall.com/pages/How-to-order-11542735.html
Q: What Type of payment do you accept?
A: We accept paypal, western union, money
gram
Q: Can I get a discount if I make a larger
order?
A: Yes dear, the more pieces you purchase,
the higher the discount. For example, if you buy 10 pieces, you will obtain a
5% discount. If you are interested in purchasing more than 10 pieces, we would
be happy to provide you with a quote. Please contact our Sales Department
kindly.
Email: minkhairmall@outlook.com
Tel:+8613544363361
Q: What should I do if I have trouble
logging in?
A: Please follow these instructions:
Check your login details. Your login
username is the email address you used for registration.
If you have forgotten your password, please
select the "Forgot your password?" option on the Sign In page.
Complete the information regarding your registration details and select the
"Reset your password" option.
Please make sure that your web browser
accepts cookies.
Our website may be undergoing system
maintenance. If so, please wait 30 minutes and try again.
If you are still unable to access your
account, you can contact our Customer Service Department and indicate the
problem. We will assign a new password for you and you can change it once you
log in.
Q: What should I do if I want to add or
remove the items in the cart?
A: Please sign into your account and select
the shopping cart on the top right of the page. You will be able to view all of
the items that are currently in the shopping cart. If you wish to delete an
item from the cart, simply click on the "Remove" button next to the
item. If you wish to change the quantity for any individual item, simply enter
the new amount you want to purchase in the "Qty" column.
Q: What is PayPal?
A: PayPal is a secure and trustworthy
payment processing service which allows you to shop online. PayPal can be used
when purchase items by Credit Card (Visa, MasterCard, Discover, and American
Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We
cannot see your card number as it is securely encrypted through PayPal's
server. This limits the risk of unauthorized use and access.
Q: How can I track my order?
A: Log into MY ACCOUNT to view the status
of your order Track your shipment by using the tracking number provided to you
once your item(s) have been shipped. You cannot track your order before it has
been shipped.
If you don’t know what your tracking number is or if you’re having
difficulty tracking your package, feel free to contact our customer service
department for assistance.
A: How long will it take to receive my
order?
Q: Normally the package can be delivered
with 2-4 days, The length of time in which you receive your order will depend
on many factors such as the shipping method as well as the location of the
shipping address.
Once your order has shipped, you will
receive a tracking number by email, enabling you to track your order.
Q: How can I cancel my order?
A: If you decide to cancel your order you
can contact our customer service department and they will assist you in doing
so.
Q:What if I forget my password?
A:We can quickly email you a link to reset
your password. Click here to go to the log-in page and then click "Reset
Password".