minkhairmall

Warranty and Return

Warranty and Return

Cancel order

 

Our priority is getting orders delivered to our customers as quickly as possible.

 

1. You can cancel your order before your orders delivery. And we will refund full of your payment. 

 

2. Once your order has been shipped, please contact our customer service at first time, our customer servide will help you to solve the problem.

 

Tip: To ensure the correct items are ordered, we suggest that you read the products detailed description carefully before ordering. If unsure, you can send us email to minkhairmall@outlook.com

 

 

Return policy

 

Your 100% satisfaction is what motivates us to be perfect for you! We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 15 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

 

Instruction for Return:

 

1) All orders must be returned within 15 days of the purchase date if you don’t want to keep items. Please contact our customer service department within 7 days of the purchase date.

 

2) All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.

 

3) For any returns, you must contact customer service department. If you don’t contact us, we don’t accept return. Once return request has been authorized, we will give you address for return. And you need to offer tracking number to us. Once the returned package has been received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.

 

4) Damaged items are ineligible for return.

 

5) If you would like to exchange items, the same steps as return items. Once we received packages, we will exchange and ship items within 2 days.

 

Tip: We will deliver the items only after inspection. Please rest assured about the quality of the items.

 

Customer Service:

Email: minkhairmall@outlook.com

Whatsapp/iMessage: +8613544363361