Warranty and Return
Cancel order
Our priority is getting orders delivered to
our customers as quickly as possible.
1. You can cancel your order before your orders
delivery. And we will refund full of your payment.
2. Once your order has been shipped, please
contact our customer service at first time, our customer servide will help you
to solve the problem.
Tip: To ensure the correct items are
ordered, we suggest that you read the products detailed description carefully
before ordering. If unsure, you can send us email to minkhairmall@outlook.com
Return policy
Your 100% satisfaction is what motivates us
to be perfect for you! We pride ourselves in our product quality with strict
quality control checks in place. To provide you with additional peace of mind,
we also offer a comprehensive 15 Day Returns guarantee for each orders. Buy
with confidence and enjoy a great shopping experience!
Instruction for Return:
1) All orders must be returned within 15
days of the purchase date if you don’t want to keep items. Please contact our
customer service department within 7 days of the purchase date.
2) All items must be returned in its
original, factory condition, (unaltered, unworn, undamaged and with tags
attached with the original packaging) as we do not sell refurbished or
previously owned products. Please make sure the wig is INTACT and the LACE has
NOT been cut.
3) For any returns, you must contact
customer service department. If you don’t contact us, we don’t accept return.
Once return request has been authorized, we will give you address for return.
And you need to offer tracking number to us. Once the returned package has been
received & inspected, your refund will be processed and automatically
applied to your original payment account. Buyer are responsible for the return
shipping charge.
4) Damaged items are ineligible for return.
5) If you would like to exchange items, the
same steps as return items. Once we received packages, we will exchange and
ship items within 2 days.
Tip: We will deliver the items only after
inspection. Please rest assured about the quality of the items.
Customer Service:
Email: minkhairmall@outlook.com
Whatsapp/iMessage: +8613544363361